EZ99 is an online gaming platform operating under the domain ez99.top, offering a wide range of digital entertainment options to members across Malaysia. We understand that member trust is our most valuable asset, and protecting your personal data is a responsibility we take seriously.
This Privacy Policy transparently and comprehensively explains how EZ99 collects, stores, processes, uses, and in certain circumstances, shares your personal data. This document applies to all registered members, website visitors, and any individuals who interact with the EZ99 platform in any way.
By registering an account with EZ99 or continuing to use our platform, you are deemed to have read, understood, and agreed to all terms contained in this Privacy Policy. If you do not agree with any part of this policy, you are advised to discontinue use of the platform.
Important Note: This Privacy Policy should be read together with Terms & Conditions EZ99 and Responsible Gaming Policy us. Together, these three documents form the complete framework of rights and responsibilities between ez99 and its members.
EZ99 only collects personal data that is strictly necessary to operate the platform, ensure member safety, and comply with applicable legal requirements in Malaysia. The following are the categories of data we may collect:
Identity Data
Full name, date of birth, identity card or passport number, gender, and nationality.
Contact Data
Mobile phone number, email address, and mailing address (where applicable).
Financial Data
Bank name, bank account number, deposit and withdrawal records, and full transaction history.
Technical Data
IP address, device type, operating system, web browser, and session activity logs.
Gaming Activity Data
Game history, betting records, favourite games, and platform usage patterns.
KYC Documents
Copies of your ID card, recent bank statements, or any other identity verification documents.
Reminder: EZ99 will never ask for sensitive information such as your full password, ATM card PIN, or bank account password through any communication channel. If anyone claims to be from EZ99 and requests such information, please disregard it and report it to our support team.
EZ99 collects personal data through several transparent and legally compliant methods. The following are our primary data collection sources:
- Account Registration: Information you provide when opening a new account at ez99, including your name, phone number, email address, and date of birth.
- KYC Process: Identity verification documents you submit during the Know Your Customer (KYC) process before your first withdrawal is processed.
- Financial Transactions: Deposit and withdrawal records are automatically generated whenever you carry out a transaction on the platform.
- Platform Usage: Technical and gaming activity data collected automatically when you use the EZ99 website or mobile app.
- Support Communications: Information you share when interacting with our customer support team via live chat or email.
- Cookies & Tracking Technologies: Browsing behavior data collected through cookies and similar technologies to enhance your user experience.
EZ99 does not purchase or acquire personal data from external third-party sources for marketing purposes. All data we hold is data you have shared directly with us or that was generated through your use of the platform.
EZ99 uses collected personal data solely for legitimate, pre-stated purposes. We adhere to the principle of data minimisation — meaning we only use what is strictly necessary for each stated purpose:
- Account Management: Creating, verifying, and maintaining your member account so you can access all features of the ez99 platform.
- Payment Processing: Processing deposits and withdrawals securely and accurately in accordance with your requests.
- Identity Verification (KYC): Verifying that every member is a genuine, eligible individual in compliance with anti-fraud and anti-money laundering regulations.
- Platform Security: Detecting and preventing fraudulent activity, unauthorised access, multi-account usage, and other security threats.
- Service Communications: Sending important notifications regarding your account, transactions, policy updates, and relevant promotional information.
- Platform Improvements: Analysing aggregated usage patterns to enhance user experience, system performance, and gaming offerings.
- Legal Compliance: Meeting the reporting and compliance obligations required under Malaysian law, including the PDPA 2010.
EZ99 will not use your personal data for any purpose beyond those stated above without obtaining your prior consent.
EZ99 understands that your privacy matters and we do not share your personal data arbitrarily. However, in certain limited situations, data sharing may be necessary:
- Payment Service Providers: Our payment processing partners receive the financial information needed to complete your deposit and withdrawal transactions. They are bound by strict confidentiality agreements.
- Game Providers: International gaming companies partnered with ez99 may receive the minimum technical data required to run their games on our platform.
- Identity Verification Services: Third-party KYC service providers that assist ez99 with the member identity verification process.
- Legal Requirements: EZ99 will disclose personal data when required by law, court order, or directive from a competent authority in Malaysia.
Our Commitment: EZ99 does not sell, rent, or trade member personal data to any third party for marketing or commercial purposes. All third-party partners we engage are bound by strict data protection agreements in line with the PDPA 2010.
The security of your personal data is ez99's top technical priority. We continuously invest in state-of-the-art security infrastructure to ensure your data is always protected against unauthorised access, disclosure, or misuse.
- Transmission Encryption: All communications between your device and ez99's servers are secured with TLS 1.3 and 256-bit SSL encryption.
- Storage Encryption: Sensitive data stored in our database is protected with AES-256 encryption.
- Layered Access Controls: A role-based access control (RBAC) system ensures that only authorised personnel can access specific data.
- 24/7 Monitoring: Our security team continuously monitors systems to detect any unusual activity or intrusion attempts.
- Regular Backups: Your data is automatically backed up to a secure location to ensure service continuity.
Your personal data will be retained for as long as necessary to fulfil the purpose of collection or as required by applicable law. Generally, active account records are kept for the duration of account activity plus a minimum of 5 years after account closure for legal compliance purposes.
EZ99 conducts regular penetration testing and security audits by independent parties to ensure our security infrastructure remains on par with the latest industry threats.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you as a data subject have the following rights, which EZ99 is fully committed to respecting:
| Your Rights |
Description |
Status |
| Access Rights |
You may request a copy of the personal data we hold about you at any time. |
Available |
| Right to Rectification |
You may request the correction of any inaccurate or incomplete personal data. |
Available |
| Right to Erasure |
You may request the deletion of your personal data under certain circumstances permitted by law. |
Available |
| Right to Object |
You may object to the processing of your personal data for direct marketing purposes at any time. |
Available |
| Right to Restrict Processing |
Under certain circumstances, you may request that the processing of your data be temporarily restricted. |
Available |
| Right to Portability |
You may request your personal data in a machine-readable format for transfer to another platform. |
Available |
To submit any requests relating to your personal data rights, please contact the ez99 support team via live chat or email at [email protected]. We will process your request within 14 business days from the date we receive your complete request.
EZ99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
- Essential Cookies: Required for core platform functions such as login authentication, session management, and security. These cookies cannot be disabled.
- Performance Cookies: Helping us understand how members use the platform so we can continuously improve performance and overall user experience.
- Functional Cookies: Storing your preferences such as language, display settings, and game selections so you do not need to reconfigure them each time you log in.
- Analytics Cookies: Used to analyze traffic patterns and platform usage in aggregate, without identifying individuals.
You can manage and delete cookies through your web browser settings at any time. However, disabling certain cookies may affect the functionality and user experience of the EZ99 platform.
EZ99 does not use third-party cookies for cross-site advertising. All analytics data collected is used internally solely for platform improvement.
EZ99 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data handling practices, new legal requirements, or added platform features.
The last updated date will always be displayed at the top of this page. For changes that are significant or that materially affect your privacy rights, ez99 will notify members via:
- In-platform notification the next time you log in.
- Email to the address registered with your account.
- A prominent notice on the ez99.top homepage at least 7 days before the changes take effect.
Continued use of the ez99 platform after a revised Privacy Policy is published constitutes full acceptance of the updated terms. If you do not agree with the changes, you may close your account by contacting our support team.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how ez99 handles your personal data, we encourage you to reach out via the following channels:
- Live Chat: Available 24 hours a day, 7 days a week via the chat icon in the bottom corner of the ez99 platform.
- Email: [email protected] — We aim to respond within 24 business hours.
- FAQ: Visit the page FAQ us for quick answers to frequently asked questions about privacy and data security.
EZ99 takes every privacy-related complaint seriously and will investigate all reported cases thoroughly and professionally. The outcome of each investigation will be communicated to you within a reasonable timeframe.
If you are dissatisfied with ez99's response to your privacy complaint, you have the right to refer the matter to the Personal Data Protection Commissioner of Malaysia in accordance with the PDPA 2010.